Privacy Policy

Privacy Notice

AGILITY is dedicated to protecting the confidentiality and privacy of information entrusted to us in accordance with the UK Data Protection Act 2018 including its applied GDPR provisions (DPA 2018). Please read this Privacy Notice to learn about your rights, what information we collect, how we use and protect it.

This website is operated by AGILITY (“AGILITY ”, “we” or “us”), a UK limited company

1. Who are we?

This Privacy Notice applies to AGILITY OUTSOURCING LIMITED, Company number 14477267.

2. How do we collect personal data?

Directly. We obtain personal data directly from individuals in a variety of ways, including obtaining personal data from individuals who provide us with their business card(s), complete our online forms, subscribe to our newsletters and preference centre, register for webinars, attend meetings or events we host, visit our offices or for recruitment purposes. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications.

Indirectly. We obtain personal data indirectly about individuals from a variety of sources, including recruitment services and our clients:

Public sources -- Personal data may be obtained from public registers (such as Companies House), news articles, sanctions lists, government intelligence and crime prevention agencies and internet searches.
Social and professional networking sites -- If you register or login to our websites using social media (e.g., LinkedIn, Google, or Twitter) to authenticate your identity and connect your social media login information with us, we will collect information or content needed for the registration or login that you permitted your social media provider to share with us. That information may include your name and email address and depending on your privacy settings, additional details about you, so please review the privacy controls on the applicable service to set how much information you want shared with us.
Business clients -- Our business clients may engage us to perform professional services which involves sharing personal data they control as part of that engagement. For example, we may review email communications as part of administration management. Our services may also include processing personal data under our clients’ control on our hosted software applications, which may be governed by different privacy terms, policies and notices.
Recruitment services -- We may obtain personal data about candidates from an employment agency, and other parties including former employers, and credit reference agencies.

3. What categories of personal data do we collect?

We may obtain the following categories of personal data about individuals through direct interactions with us, or from information provided through client engagements, from applicants, our suppliers and through other situations including those described in this Privacy Notice.

Contact details (e.g., name, company name, job title, work and mobile telephone numbers, work and personal email and postal address).
Professional details (e.g., job and career history, educational background and professional memberships, published articles).
Financial information (e.g., banking details, payroll).

Sensitive personal data. Sensitive personal data. We typically do not collect sensitive or special categories of personal data about individuals other than our own employees. In some circumstances it is necessary for AGILITY to process sensitive personal data of our employees and other third parties. Other than where such personal data is made public by the individual themselves, such processing would only be undertaken as necessary for AGILITY to exercise its rights and obligations as an employer (including for occupational health purposes), protect the vital interests of individuals, establish or defend legal claims or with the explicit consent of the individual(s) concerned. Examples of sensitive personal data we may obtain, or otherwise hold, include:

Personal identification documents that may reveal race, religion or ethnic origin, possibly biometric data of private individuals, beneficial owners of corporate entities, or applicants.
Adverse information about potential or existing clients and applicants that may reveal criminal convictions or offences information.
Information provided to us by our clients in the course of a professional engagement.
Diversity and equal opportunity information volunteered by participants within internal surveys
Health data where the processing is necessary to assess, monitor and control spread of infectious diseases and to provide a safe environment for our employees, clients and suppliers.

Child data. Our sites are not intentionally designed for or directed at children under the age of 13. It is our policy never to knowingly collect or maintain information about anyone under the age of 13, except as part of an engagement to provide professional services.

Location Based data. We may process geographical locations you enter when seeking AGILITY resources near to you.

4. What lawful reasons do we have for processing personal data?

We may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services:

Contract – We may process personal data in order to perform our contractual obligations owed to (or to enter into a contract with) the relevant individuals.

Consent – We may rely on your freely given consent at the time you provided your personal data to us.

Legitimate Interests – We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced. These may include:

Delivering services to our clients – To deliver the professional services our clients have engaged us to provide including information on new products and services.
Direct marketing – To conduct and analyse our marketing activities. To deliver timely market insights and speciality knowledge including tailor-made online experience we believe is welcomed by our business clients, subscribers and individuals who have interacted with us.
Monitor our IT systems - Prevent fraud or criminal activity and protect our IT systems.
Corporate responsibility - Comply with our corporate and corporate social responsibility commitments.
Health data where the processing is necessary to assess, monitor and control spread of infectious diseases and to provide a safe environment for our employees, clients and suppliers.

Legal obligations – We may process personal data in order to meet our legal and regulatory obligations or mandates.

Public Interest – We may process personal data in order to perform a specific task in the public interest or in the exercise of official authority vested in us.

VirtualInterest – We may process personal data to protect the vital interests of the individual or another natural person.

5. Why do we need personal data?

We aspire to be transparent when we collect and use personal data and tell you why we need it, which typically includes:

Providing professional guidance, delivering support and other professional services. Our services may include reviewing client files for quality assurance purposes, which may involve processing personal data for the relevant client.
Promoting our professional services, products and capabilities to existing and prospective business clients.
Personalising online landing pages and communications we think would be of interest based on interactions with us and AGILITY member firms.
Sending invitations and providing access to guests attending our events and webinars or our sponsored events.
Administering, maintaining and ensuring the security of our information systems, applications and websites.
Authenticating registered users to certain areas of our sites.
Seeking qualified candidates, and forwarding candidate career inquiries to our People team, which may be governed by different privacy terms and policies.
Processing online requests, including responding to communications from individuals or requests for proposals and quotations.
Contacting journalists regarding company press releases, invitations to annual press parties, highlighting messages that may be of interest on specific industry topics.
Helping support clients to run a series of development programs for education and learning purposes to inform leaders in the healthcare, civil service and other industries.
Complying with legal and regulatory obligations relating to anti-money laundering, terrorist financing, fraud and other forms of financial crime.
Compiling health and safety data (directly or indirectly) following an incident or accident. Indirect data can take many forms including an incident report, first aider report and witness statements.
Collecting health data to assess, monitor and control spread of infectious diseases and to provide a safe environment for our employees, clients and suppliers.

6. Do we share personal data with third parties?

We may occasionally share personal data with trusted third parties to help us deliver efficient and quality services. These recipients are contractually bound to safeguard the data we entrust to them. We may engage with several or all of the following categories of recipients:

Parties that support us as we provide our services (e.g., providers of telecommunication systems, mailroom support, IT system support, archiving services, document production services and cloud-based software services).
Professional advisers, including lawyers, auditors and insurers.
A potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger of part or all of our business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it.
Parties that support as with anti-money laundering, client conflicts and independence checks.
Law enforcement or other government and regulatory agencies (e.g., HMRC) or to other third parties as required by, and in accordance with, applicable law or regulation.
Health government bodies and external service providers (health, facilities, estate management) to assess, monitor and control the spread of infectious diseases.
Payment, marketing and recruitment services providers.

AGILITY will not transfer the personal information you provide to any third parties for their own direct marketing use.

7. Do we transfer your personal data outside the UK or European Economic Area (EEA)?

We store personal data on servers located in the UK and EEA. We may transfer personal data to reputable third party organisations situated inside or outside the UK and EEA when we have a business reason to engage these organisations. Each organisation is required to safeguard personal data in accordance with our contractual obligations and data protection legislation.

8. Do we use cookies?

Our websites may use cookies. Where cookies are used, a statement will be sent to your browser explaining the use of cookies. To learn more, please refer to our (Cookies Notice).

9. What are your data protection rights?

Access – You can ask us to verify whether we are processing personal data about you, and if so, to provide more specific information.
Correction – You can ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Erasure – You can ask us to erase (delete) your personal data after you withdraw your consent to processing or when we no longer need it for the purpose it was originally collected.
Processing restrictions – You can ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.
Data portability – In some circumstances, where you have provided personal data to us, you can ask us to transmit that personal data (in a structured, commonly used, and machine-readable format) directly to another company if is technically feasible.
Automated Individual Decision-making – You can ask us to review any decisions made about you which we made solely based on automated processing, including profiling, that produced legal effects concerning you or similarly significantly affected you.
Right to Object to Direct Marketing including Profiling – You can object to our use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
Right to Withdraw Consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case.

If you would like to exercise your Data Subject Rights, you can email dataprivacy@Agility-outsourcing.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.

10. What about personal data security?

We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is limited only to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information. We may apply pseudonymisation, de-identification and anonymisation techniques in efforts to further protect personal data.

If you have access to parts of our websites or use our services, you remain responsible for keeping your user ID and password confidential. Please be aware that the transmission of data via the Internet is not completely secure. Whilst we do our best to try to protect the security of your personal data, we cannot ensure or guarantee the security of your data transmitted to our site; any transmission is at your own risk.

11. How long do we retain personal data?

We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to. Unless a different time frame applies as a result of business need or specific legal, regulatory or contractual requirements, where we retain personal data in accordance with these purposes, we retain such personal data for seven years.

12. Do we link to other websites?

Our websites may contain links to other sites that are not governed by this Privacy Notice. Please review the destination websites’ privacy notices before submitting personal data on those sites. Whilst we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

13. Who can you contact for privacy questions or concerns?

If you have questions or comments about this Privacy Notice or how we handle personal data, please direct your correspondence to: AGILITY , Data Privacy Office, 6a Market Place, Shifnal, England, TF11 9AZ or email dataprivacy@Agility-outsourcing.co.uk. We aim to respond within 30 days from the date we receive privacy-related communications.
If you are not satisfied with the response you receive you may also contact the UK Information Commissioner’s Office at https://ico.org.uk/about-the-ico/what-we-do/how-we-handle-concerns/ to report concerns you may have about AGILITY in the UK.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

14. Do we change this Privacy Notice?

We regularly review this Privacy Notice and will post any updates to it on this webpage. This Privacy Notice was last updated on 13th January 2023.

INFORMATION ABOUT US

We regularly review this Privacy Notice and will post any updates to it on this webpage. This Privacy Notice was last updated on 13th January 2023.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice or serve as a substitute for any audit, advisory, tax or other professional advice, consultation or service.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and in the material published on our Site, including but not limited to any concepts, ideas, methods, procedures, processes, know-how, techniques, programs, publications, models, products, templates, technologies, software designs, art work, graphics and information on or described in the Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Users are encouraged to print or distribute content (e.g. via link on a social network) provided that:

You must not modify, reproduce, publically display, perform, distribute or use for any public or commercial purposes without explicit written permission from the appropriate content or material provider (including third-party links).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

TRADEMARKS

The AGILITY name and logo are registered trademarks or trademarks of AGILITY and other products and service names mentioned on the Site may be the registered trademarks or trademarks of AGILITY.

Use of these marks requires express prior permission from, and a license agreement with, AGILITY. Unauthorised use of these and any other of AGILITY’s portfolio of trademarks is prohibited and may become subject to legal proceedings.

To request written approval, please use the “Contact us” feature.

OUR LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied, included but not limited to that the site will be uninterrupted, without delay, error-free, omission-free, or free of viruses.

AGILITY, its related partners, managing directors, principals, agents or employees will not be liable to any user for any loss or damage arising under or in connection with but not limited to:

Please note that we only provide our site for general, domestic and non-commercial use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, savings, data, sales or revenue, loss of business, business interruption or business opportunity or any indirect, incidental, special, exemplary, punitive, consequential or other loss or damage.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses and will not be liable for any loss or damage caused by a virus infected either through our site or third party link.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

LINKING TO OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. We have no control over, and are not responsible for, the contents of those sites or resources.

We reserve the right to withdraw linking permission without notice.

You must not establish a link which

suggests any form of association, approval or endorsement on our part where none exists;
links to our site from a website that is not owned by you;
involves the unauthorised use of our logo; and/ or
takes the form of a link that disguises the URL and/ or bypasses the homepage or pages containing the entity copyright, legal disclaimer and online policy statement

Automatic collection of personal information

In some instances, AGILITY and its service providers use cookies, web beacons, pixels and other technologies to automatically collect certain types of information when you visit us online, as well as through emails or other communications that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of AGILITY’s online presence, and to measure the effectiveness of our marketing activities.

1.3.1 &nbsp &nbsp &nbsp &nbsp &nbsp IP addresses

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognize and communicate with one another. IP addresses from which visitors appear to originate will be recorded for IT security and system diagnostic purposes. This information will also typically be used in aggregate form to conduct web site trend and performance analysis.

1.3.2 &nbsp &nbsp &nbsp &nbsp &nbsp Cookies

Cookies will typically be placed on your computer or internet-enabled device whenever you visit us online. This allows the site to remember your computer or device and serve a number of purposes.

On all of our web sites, a notification banner will appear allowing you to manage your consent to collect cookies (“cookie settings banner”). Below is a summary of the categories of cookies collected on our websites, and how your consent may impact your experience of certain features as you navigate those websites, however detailed descriptions for the individual sites can be found in the cookie settings accessed via the “cookie settings banner”:

By navigating our websites you acknowledge cookies being placed on your computer or internet enabled device.

You can manage your consent for performance cookies using the cookie settings banner.

You can manage your consent for functionality cookies using the cookie settings banner.

Targeting or advertising cookies and pixels: Targeting cookies and pixels are used to deliver content relevant to your interests They are also used to limit the number of times you see certain marketing materials, as well as help measure the effectiveness of those marketing materials. If you do not provide consent for targeting cookies, your computer or internet-enabled device will not receive targeted marketing-related activities.

You can manage your consent for targeting cookies using the cookie settings banner.

Further information about managing cookies can be found in your browser’s help file or through sites such as www.allaboutcookies.org.

Below is a list of the types of cookies used on our web sites:

Purpose	Description	Type & Expiry
Performance (i.e., User’s Browser)	Our web sites are built using common internet platforms. These have built-in cookies which help compatibility issues (e.g., to identify your browser type) and improve performance (e.g., quicker loading of content).	Session, deleted upon closing the browser, or persistent.
Security Cookies	Our cookies may also remember your site preferences (e.g., language) or seek to enhance your experience (e.g., by personalizing a greeting or content). This will apply to areas where you have registered specifically for access or create an account.	Session, deleted upon closing the browser, or persistent.
Analytical	We use several third-party analytics tools to help us understand how site visitors use our web site. This allows us to improve the quality and content on Agility.com for our visitors. The aggregated statistical data cover items such as total visits or page views, and referrers to our web sites. For further details on our use of Analytics, see below.	Persistent, but will delete automatically after two years if you no longer visit Agility.com
Social sharing	We use third party social media widgets or buttons to provide you with additional functionality to share content from our web pages to social media web sites and email. Use of these widgets or buttons may place a cookie on your device to make their service easier to use, ensure your interaction is displayed on our web pages (e.g. the social share count cache is updated) and log information about your activities across the Internet and on our web sites. We encourage you to review each provider’s privacy information before using any such service. For further details on our use of social media widgets and applications, see below.	Persistent, but will be deleted automatically after two years if you no longer visit Agility

Other third-party tools and widgets will be used on our individual web pages from time to time to provide additional functionality. Depending on how you set your preferences in your browser and/or the cookie settings banner, use of these tools or widgets may place a cookie on your device to make their service easier to use, and ensure your interaction is displayed on our webpages properly.

Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we will obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends, and not to identify individual visitors.

1.3.3 &nbsp &nbsp &nbsp &nbsp &nbsp Analytics

AGILITY uses Google, Adobe and Sitecore Analytics.

1.3.4 &nbsp &nbsp &nbsp &nbsp &nbsp Web beacons (Pixels)

A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server. AGILITY only uses web beacons in accordance with applicable laws.

AGILITY or its service providers will use web beacons to track the effectiveness of third-party web sites that provide us with recruiting or marketing services or to gather aggregate visitor statistics and manage cookies.

You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address, but cookie information will not be recorded.

In some of our newsletters and other communications, we will monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.

1.3.5 &nbsp &nbsp &nbsp &nbsp &nbsp Location-based tools

AGILITY will collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.

1.4 &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp Social media widgets and applications

AGILITY web sites will typically include functionality to enable sharing via third party social media applications, such as the Facebook Like button and Twitter widget. These social media applications will collect and use information regarding your use of AGILITY websites (see details on ‘Social Sharing’ cookies above). Any personal information that you provide via such social media applications will often be collected and used by other members of that social media application and such interactions are governed by the privacy notices/policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.

In addition, AGILITY websites may host blogs, forums, crowd-sourcing and other applications or services (collectively “social media features”). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal information that you provide on any AGILITY social media feature will typically be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we often have limited or no control.