Privacy policy

1. Personal information we collect

When you contact us, request a call, subscribe to updates, use a resource form, or apply for a role, we collect the details you choose to provide. These may include your name, email address, phone number, business details, enquiry or application information, and documents or links you submit.

Our website records email submissions together with the form name, the page and section where the email was entered, the submission time, and any marketing consent text and time. Other information you submit is used to handle the request and may be included in the email sent to our team.

2. How we use your information

We use your information to respond to enquiries, arrange calls, provide resources you request, manage recruitment applications, send requested updates, and operate and improve our website.

We process enquiry details to take steps you request before entering into a contract or, where appropriate, for our legitimate interests in responding to business enquiries. We process recruitment details to assess applications. We use your consent to send marketing emails where consent is required, and we keep records of that choice.

3. Marketing emails

We do not treat every enquiry as permission to send marketing. Newsletter signups and requests for gated resources, such as our portfolio or slide deck, require a separate marketing choice before submission. If you agree, we may send you news, insights, and information about our services.

You can unsubscribe at any time using the link in a marketing email. Unsubscribing does not affect messages needed to complete a request you made, such as sending a resource or replying to an enquiry.

4. Who receives your information

Your information is available to relevant Agility Outsourcing team members who need it to respond to you or manage your application. We use service providers to operate the website, store submission records, and deliver email. These providers process information for the relevant service.

Where you have agreed to receive marketing, we may use our marketing platform to manage that subscription and send those emails. We do not sell your personal information.

5. Recruitment applications

If you apply for a role, we use the details, documents, and video introduction link you provide to review and manage your application and communicate with you. Video introductions are submitted as Google Drive links; you are responsible for setting access so the recruitment team can view the file. Google handles the file under its own terms and privacy policy.

6. How long we keep information

We keep personal information only for as long as it is needed for the purpose it was collected, including responding to you, managing a recruitment process, maintaining consent and unsubscribe records, and meeting legal obligations. The period depends on the type of information and the reason we hold it.

7. Your data protection rights

Depending on the circumstances, you may ask to access, correct, or erase your personal information, restrict or object to its processing, or receive a copy of information you provided. Where we rely on consent, you can withdraw it at any time. This does not affect processing that took place before withdrawal.

To exercise a right, contact us using the details below. You can also complain to the UK Information Commissioner's Office at ico.org.uk.

8. Contact us

For questions about this policy or how we handle your information, email hello@agility-outsourcing.co.uk or write to Agility Outsourcing Ltd, Shropshire, UK.

9. Changes to this policy

We may update this policy when our services or data handling change. The latest version will be published on this page.