UK equivalent salary
£25,000–£32,000 per year
Salary + on-costs (NICs, pension, holiday)
Agility from
From £600/month
One transparent rate that already includes recruitment.
Typical saving
Up to 68%
vs UK-based equivalent hire
About this role
What an Agility Customer Support Agent does for your business
Agility's customer support professionals handle inbound enquiries, resolve issues, and keep your clients informed and satisfied. Whether you need email support, live chat handling, or CRM case management, your dedicated agent works to your tone of voice and your service standards.
Every Agility customer support agent has strong written and spoken English, is trained in professional client communication, and is briefed thoroughly on your products, services, and processes before going live.
With a UK equivalent salary of £25,000–£32,000 per year, outsourcing customer support to Agility reduces your cost per interaction significantly whilst maintaining the high standards your clients expect.
Tasks covered
Email enquiry handling and triage
Live chat and messaging support
CRM ticket management and resolution
Order processing and tracking updates
Complaint handling and escalation
Returns and refund processing
Proactive client communication and updates
FAQ and knowledge base management
Review and feedback monitoring
Outbound follow-up communications
Skills profile
What to expect from your Customer Support Agent
Excellent written and verbal English
Calm, professional approach to complaints
Fast, accurate typing and response times
Empathy and client focus
CRM and helpdesk platform experience
Ability to follow processes and escalate appropriately
Tools and platforms
Common software proficiency
Build your team
Get an instant monthly estimate for your Customer Support Agent
Use our Team Builder Calculator to get a personalised cost estimate in under 2 minutes. One transparent rate covering salary, management, HR and equipment.
Common questions
Frequently asked about our Customer Support Agent service
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