UK equivalent salary
£30,000–£40,000 per year
Salary + on-costs (NICs, pension, holiday)
Agility from
From £600/month
One transparent rate that already includes recruitment.
Typical saving
Up to 68%
vs UK-based equivalent hire
About this role
What an Agility IT Support Specialist does for your business
Agility's IT support professionals provide the consistent, reliable technical assistance your team needs to stay productive. From first-line helpdesk support and systems administration to software troubleshooting, user account management, and digital tools coordination, your dedicated IT specialist works within your infrastructure and to your standards.
All Agility IT professionals have strong technical foundations and are experienced with the cloud platforms, productivity suites, and business applications used by UK SMEs. Your UK account manager ensures performance and responsiveness.
With IT support salaries in the UK averaging £30,000–£40,000 per year, outsourcing to Agility gives you dedicated, skilled technical support at a significantly lower cost.
Tasks covered
First and second-line helpdesk support
User account management (Active Directory, M365, Google Workspace)
Software installation, updates, and troubleshooting
Cloud platform administration (Azure, AWS, Google Cloud)
Device setup and remote access configuration
IT asset tracking and inventory management
Vendor liaison and software licence management
Security monitoring and basic patch management
Internal IT documentation and knowledge base
Backup and data recovery monitoring
Skills profile
What to expect from your IT Support Specialist
Microsoft 365 and Google Workspace administration
Network troubleshooting and remote support
Strong written documentation skills
Methodical problem-solving approach
User communication, explaining technical issues clearly
Familiarity with ITIL or ticketing processes
Tools and platforms
Common software proficiency
Build your team
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Common questions
Frequently asked about our IT Support Specialist service
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